Most people don't notice great operations. That's the point.

When everything works, when the AC is the right temperature, when vendors show up on time, when meeting rooms are ready before you arrive, when issues get resolved before you report them, you don't think about operations at all.

That invisibility? That's Manpreet Singh Oberoi's signature.

With 17 years across facilities, hospitality, and multi-site operations spanning India and Dubai, Manpreet has mastered the art of making complex operations look effortless. Now, as Senior Manager Operations at IREPworkspaces, he's building the operational backbone that will set a new standard for managed workspaces in India.

Where It Started: The Foundation Years

Manpreet's operations journey began in 2007 at WNS, handling employee service and facility processes. But it was his four years at Intelenet Global Services (2008-2011) that gave him his first taste of operational complexity at scale, managing travel logistics, guest houses, security, vendor budgets, and a seven-person facilities team.

Then came Support Mart Technical Services (2011-2013), where he stepped up to Manager, Facility & Administration. Electro-mechanical systems. Government approvals. RFP reviews. Risk control. Waste management. It was here he learned a critical lesson: anticipate the problem before it becomes one.

The Hospitality Pivot: Where Operations Met Experience

In 2013, Manpreet did something unexpected: he left corporate facility management for the chaos of restaurant operations. As Restaurant Manager at Brew Master, a microbrewery chain, he spent five years opening new locations, managing kitchen and bar operations, building teams, and controlling costs.

The impact was measurable: 35% improvement in staff retention. Consistent service quality. Revenue growth through smarter promotions and sales strategy.

But more importantly, hospitality rewired how he thought about operations. In corporate facilities, operations support the business. In hospitality, operations are the business. Every detail, lighting, temperature, service speed, and even how the napkins are folded, directly affects the customer experience.

That mindset stuck.

Scaling Up: Haldiram's and Multi-Unit Management

From 2018 to 2021, Manpreet ran operations at two Haldiram's affiliated brands: Ami's Food Café and Haldiram's flagship units. He managed inventory, vendor relationships, safety protocols (achieving zero incidents), and sales strategies.

One achievement stands out: he scaled the maintenance team from 2 people to 8 skilled professionals. Why? Because reactive maintenance is expensive. Proactive maintenance is strategic.

Going International: The Dubai Chapter

In 2021, Manpreet took his operational expertise to Dubai, joining Go Thai as Business Operations Manager, overseeing 11 restaurant locations.

The scale was new. The cultural context was different. But the principles held:

• Hired and trained 50+ staff with a focus on retention

• Increased sales by over 10%

• Improved profit margins by 8% through vendor negotiation and cost optimisation

• Cut food waste by 6% through process improvements and automation

Managing across 11 locations taught him something critical: you can't be everywhere, but your systems can. Standard operating procedures. Clear KPIs. Empowered site managers. That's how operations scale without breaking.

Strategic Operations: The Travel Industry Years

Returning to India, Manpreet led operations at Time Travels Limited (2022-2023) and then became Director at Gurumat Travels Limited (2023-2024), managing a fleet of 70+ vehicles serving multiple corporate clients.

Travel operations are unforgiving. There's no "sorry, the cab got delayed." Either the service works, or it doesn't. Real-time coordination, compliance, driver management, routeoptimisationn, it all had to be seamless.

Different industry. Same obsession with operational excellence.

Full Circle: Back to Workspace Operations

In 2024, Manpreet joined Facex Space Management Pvt. Ltd. as Sr. Manager Operations, bringing his facility management expertise full circle, but now equipped with 10+ years of hospitality and service operations experience that transformed how he approaches workspace management.

What He Brings to IREPworkspaces

Manpreet doesn't just manage facilities. He architects operational systems that blend facility management precision with hospitality-grade service delivery.

His toolkit:

• Vendor management mastery: negotiation, SLA tracking, performance monitoring

• Multi-site operations: systems that scale without losing quality

• Team building: hiring, training, and managing diverse operational teams

• Cost optimisation: reducing waste while improving service

• Proactive problem-solving: fixing issues before they escalate

The IREPworkspaces Vision

"Great workspace operations," Manpreet says, "means creating an environment where everything functions seamlessly, people feel supported, processes run smoothly, and service quality stays consistently high. Not just on day one, but on day 500."

It's a philosophy forged across 17 years, five industries, and hundreds of operational challenges solved.

At IREPworkspaces, Manpreet is building operations that occupiers won't think about, because they'll just work. Vendor relationships that deliver consistency. Facility systems that prevent problems. Service protocols that feel more like hospitality than corporate real estate.

That's operational excellence. That's what 17 years of experience looks like. And that's what IREPworkspaces occupiers will experience every single day.

The Future of Work, Managed.